Colonial is steadfast in our incident response priorities – the safety of people, environmental protection, respect for community assets, and communication.  We continue to make daily progress on our environmental monitoring and remediation efforts, and we are committed to keeping the public informed.

Commitment to Regulatory Standards

Our environmental monitoring and remediation efforts continue to be conducted under the guidance of the North Carolina Department of Environmental Quality (NCDEQ), in accordance with all regulatory requirements for the state of North Carolina.

Today, September 25, 2020, we received a notice from NCDEQ outlining certain steps that NCDEQ wants Colonial to take as part of the remediation and monitoring process.  While we are still evaluating the notice, Colonial remains committed to working in cooperation with the NCDEQ and responding to the release consistent with all regulatory requirements.

Commitment to Community

We have completed five rounds of residential water well sampling for homes within a 1,500-foot radius of the incident location, which is the monitoring radius established by NCDEQ.  There have been no detections of any petroleum constituents in any of the samples that we have taken from any of the residential water wells.

Colonial has offered to connect homes within the 1,500-foot radius to the public water system and to pay for the costs associated with doing so.  That offer, which was not required by NCDEQ or any other government or regulatory agency, and was first made by Colonial to residents several weeks ago, is consistent with our proactive and conservative response to the incident and with our company values and commitment to the community.  Colonial will continue to monitor and test the water wells for any homeowners within the radius who do not wish to connect to public water at a scheduled interval developed in conjunction with NCDEQ and at no cost to the homeowners.

Colonial Current Actions and Environmental Update 

Each day, Colonial provides an update on the status of our environmental monitoring and remediation efforts to NCDEQ.  Colonial also provides similar updates, several times a week, to Mecklenburg County.  As of Friday, September 25, 2020, Colonial had installed 87 monitoring and recovery wells at the site.

• 52 of those wells are monitoring wells, and 35 are recovery wells. Neither recovery nor monitoring wells are used for potable water.
• When Colonial encounters product in a monitoring or recovery well, product recovery begins immediately in an effort to control and limit any further migration.
• Colonial also is supplementing our current recovery systems with additional equipment and technologies.
• As of Thursday, September 24, 2020, Colonial had recovered 4,464 barrels of product (187,487 gallons). Colonial was able to recover more than 2,165 barrels (90,930 gallons) of product during initial response activities.  Colonial has recovered an additional 2,299 barrels (96,557 gallons) of product from recovery wells that have been installed at the site.
• Surface water sampling continues to be conducted weekly and after any storm events resulting in rainfall greater than one inch. To date, no petroleum impacts have been observed at the surface water sampling locations.

Commitment to Pipeline Safety

Operating our pipeline safely is at the core of every decision we make and everything we do at Colonial.  Colonial invests a significant amount of resources on system integrity each year.  We also participate in ongoing industry research and development efforts used to keep the nation’s critical pipeline infrastructure operating safely.

Colonial will work with our regulators and industry partners to study this incident and determine the cause, and we want to reiterate Colonial’s commitment to conducting a full analysis of the incident.

Ongoing Remediation

Colonial remains committed to protecting public safety and restoring the natural environment, while meeting all required regulatory standards.

For additional information on Colonial’s response efforts, please visit our FAQs section, which we continue to update periodically as a follow-up to questions received.

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Colonial remains committed to the Huntersville community and the health and safety of its residents and the environment. We value the relationships that we have built here over 50+ years, and we want to continue to build on that foundation as we move forward.

Commitment to Community

Colonial is steadfast in our incident response priorities – the safety of people, environmental protection, respect for community assets, and communication – and we are committed to sharing information about the incident and our remediation efforts with residents, regulators, and the broader public on an ongoing basis.

Our environmental and remediation efforts are being conducted under the guidance of the North Carolina Department of Environmental Quality (NCDEQ).  As of Friday September 11, a fourth round of residential water well sampling was completed last week for homes within a 1,500-foot radius of the incident location, which is the monitoring radius established by NCDEQ.  We want to assure the community that there have been no detections of any petroleum constituents in any of the samples that we have taken from any of the residential water wells.

Nevertheless, as a proactive measure, we have offered to connect residents within the 1,500-foot radius to the public water system and to pay for the costs associated with doing so.  We are not required by NCDEQ, or any other government or regulatory agency, to take this step; however, it is consistent with our proactive and conservative response to the incident, as well as with our company values and our commitment to the community.  Homeowners who have been offered the opportunity to connect to public water are free to decline the offer, and if they do so, Colonial will continue to monitor and test their water wells, at no cost to the homeowners, for the foreseeable future.

Colonial Current Actions and Environmental Update 

Colonial continues to provide information about the incident and our remediation efforts to various regulatory agencies on a regular basis.  An immediate notification, based on the best available data at that time, was provided to the National Response Center (NRC), per regulatory requirements, on August 14, 2020. This evening, an additional report will be filed with the Pipeline and Hazardous Materials Safety Administration (PHMSA). That report will indicate that Colonial now estimates that approximately 6,490 barrels or 272,580 gallons of gasoline were released from the pipeline during the incident, and approximately half of the released amount has been recovered to date.  These numbers, which are still an estimate, are based on additional data that Colonial has obtained and analyzed over the course of the last several weeks.  The numbers may need to be revised again as the remediation project continues, and we are committed to keeping the public informed.

• We continue to sample residential water wells within a 1,500-foot radius of the release site. There have been no detections of petroleum constituents in any of the samples that have been taken from any of the residential water wells.
• As of Saturday, September 12, 2020, Colonial had installed 77 wells at the site specifically as part of the response process.
  • Of the 77 wells installed, 47 have been installed as monitoring wells, and 30 are recovery wells. Neither are used for potable water.
  • When Colonial encounters product in a monitoring well, product recovery begins immediately in an effort to control and limit any further migration. Colonial also is supplementing our current recovery systems with additional technologies.
• Surface water sampling continues to be conducted weekly and after any qualifying storm events.
• Colonial is working to develop and submit an Initial Abatement Report, Comprehensive Site Assessment Report, and a Corrective Action Plan to NCDEQ.

Ongoing Remediation

Colonial remains committed throughout the remediation process, working under the guidance of our regulators, to protect public safety and restore the natural environment, while meeting all regulatory standards.

For additional information on Colonial’s response efforts, please visit our FAQs section, which we continue to update periodically as a follow-up to questions received.

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Colonial Pipeline extends our appreciation to the Town of Huntersville for inviting us to provide an update on our response and remediation activities at the Tuesday, September 8, Huntersville Board of Commissioners Meeting.

We remain committed to our response priorities – the safety of people, environmental protection, respect for community assets, and communication.  Colonial remains steadfast in our response priorities and to sharing information with residents, regulators, and the broader public on an ongoing basis.

Environmental Update

We want to assure the Huntersville community that, at this time, all data has indicated no detections of petroleum compounds in residential water wells.  Colonial continues to prioritize health, safety and environmental protection, and we are working to ensure residential drinking water remains unaffected.

As of Wednesday, September 9, 2020, Colonial has installed 39 monitoring wells.  Monitoring wells are not used for potable water.  They are specifically installed as part of the response process to monitor and remove product, if any is encountered.  These wells also allow us to monitor any migration of the release to collect data and provide information for our recovery/clean-up plans. We refer to these wells as “our eyes underground.”

If Colonial encounters product in a monitoring well, product recovery begins immediately in an effort to control and limit any further migration. We have installed 22 recovery wells to date.  As with monitoring wells, recovery wells are not used for potable water.

In addition, surface water sampling continues to be conducted weekly and after any storm events.  No petroleum compounds have been detected in any surface water samples.

Commitment to Community

Colonial remains committed to the health and safety of residents, and we continue to work towards ensuring residential drinking water remains unaffected. A third round of residential well sampling was completed last week for homes within a 1,500-foot radius of the release site.  No petroleum compounds have been detected in any water well samples to date.

Nevertheless, as a proactive measure, we have offered to connect residents within the 1,500-foot radius who have active water wells to the public water system and to pay for the costs associated with doing so.  We are not required by NCDEQ or any other government or regulatory agency to take this step, however, it is consistent with our proactive and conservative response to the incident, as well as with our Company values and our commitment to the community.  Landowners who have been offered the opportunity to connect to public water are free to decline the offer.  If they do so, Colonial will continue to monitor and test their residential water wells, at no cost to the homeowners, for the foreseeable future.

Next Steps

Environment:  Colonial is supplementing our current recovery systems with additional technologies.

Community Commitment:  Colonial is committed to continuing to work with residents within the 1,500-foot radius of the release site to address their concerns.

Initial Abatement Report:  Colonial is also working with NCDEQ to develop and submit an Initial Abatement Report, Site Assessment Report, and a Corrective Action Plan.  We will also submit a 30-day update report to Pipeline and Hazardous Materials Safety Administration.

For additional information on Colonial’s response efforts, please visit our FAQs section, which we continue to update periodically in follow-up to questions received.

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On behalf of Colonial Pipeline, we want to say “Thank You” to Huntersville Mayor John Aneralla for hosting and inviting Colonial to participate in last week’s Community Meeting, and to the many agencies and response partners that also participated.  We appreciated hearing from the residents who attended, and for providing Colonial an opportunity to listen, respond, and consider opportunities for improvement.

We understand that local residents have many questions.  We respect – and share – the interest of residents to ensure the health and safety of their families and neighbors, and admire the great pride and sense of comradery in the Huntersville community.

Colonial echoes the sentiment, expressed by so many, that the first responders and local officials have done an incredible job, many of them working around the clock, to ensure a safe response.

To everyone who has participated in this response – “Thank You.”

OUR COMMITMENT TO THE COMMUNITY

Colonial has been in the Huntersville community for more than 50 years.  We are committed to working with the community, our response partners and our regulator, the North Carolina Department of Environmental Quality, to ensure the safety of residents and environmental protection – now and in the future.

The actions below outline our ongoing and sincere commitment to the Huntersville community.

Commitment to Health and Safety

We want to assure the community that, at this time, all data has indicated no detections of petroleum constituents in residential water wells

Nevertheless, Colonial is currently working with residents within a 1,500 foot radius with residential wells to execute a proactive strategy that should alleviate any concerns about access to drinking water.  State rules, enforced by NCDEQ, set a broad radius to be as protective as possible to water supplies. If data indicates a need to expand the residential well sampling radius at any point in the future, Colonial will adjust as needed under the guidance of the NCDEQ.

Colonial is committed to using a data-driven approach, guided by geological modeling, to determine placement of the monitoring wells in order to strategically track any potential migration of product.  

Colonial has installed 31 monitoring wells at a depth of approximately 30 feet and has recovered  product from ten of those wells (“recovery wells”) to the southeast of the release site.   Monitoring wells are not used for potable water and instead are specifically installed, as part of our response process, to monitor and remove product, if any is encountered.

When Colonial encounters product in a monitoring well, Colonial immediately begins product recovery in an effort to control and limit any further migration. We prioritize health, safety and environmental protection and are working to ensure residential drinking water is unaffected.

Commitment to the Environment

Colonial is committed to meeting all state standards as established by the NCDEQ for site remediation.  We will continue to work with local partners to remediate Oehler Nature Preserve and will expand area partnerships as part of our ongoing Environmental Partners Program.

Environmental remediation is something we take very seriously.  Not only does our pipeline run through this area, we also have employees who are members of, and take pride in, this community. Colonial is committed to restoring the natural environment of Oehler Nature Preserve and any other areas affected by our operational activities.

Colonial’s Environmental Partners Program establishes two-way dialogue and stewardship efforts with local environmental organizations. For example, Colonial has a longstanding partnership with the Catawba Riverkeeper.

Commitment to Ongoing Communication

Colonial is committed to providing consistent, factual information to the community.  We are working directly with local residents who request information and we continue communicating directly with residents related to well testing.

As requested during the Community Meeting, we are sharing additional information now, and are continuing with our assessment process and incident analysis.

In addition, to provide more background about our company, we also are sharing resources currently available on our public website. You may also wish to visit colpipe.com for access to a wide variety of information.

• Pipeline Safety Brochure
• Gasoline Safety Data Sheet
• System Safety and Integrity
• Commitment to Continuous Improvement

Colonial also continuously updates our FAQ section to reflect answers to some of the most frequently asked questions and will continue to expand responses on this page as information becomes available.

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Colonial Pipeline continues to focus on our key priorities — protecting the safety of people and the environment.

Key activities at this time include:

• Colonial participated in the August 27 Community Meeting in Huntersville. Greg Glaze, Colonial Pipeline Southeast District Director of Operations and Incident Commander for the SR2448 Response, joined the meeting remotely on behalf of Colonial due to COVID-19 and Colonial’s on-going response to Hurricane Laura.
• The area around Line 1 was backfilled with clean soil after the repair was made on August 19. The repair was tested and monitored to ensure the safety of the pipeline.
• At this time, 23 residential water wells have been tested for petroleum products with zero detections of petroleum constituents. In alignment with NCDEQ guidance, and based on current data, Colonial will continue sampling residential water wells within 1,500 feet going forward. These results will be shared with individual landowners and NCDEQ.
• As part of Colonial’s ongoing site assessment and remediation activities, we are currently conducting multiple types of testing, including advancing soil borings to determine impacts to soil and installing groundwater monitoring wells to determine the nature and extent of groundwater impacts. In addition, we have installed four fixed recovery wells in close proximity to the site.
• As we continue our assessment process, to date, more than 100 soil borings have been taken.
• Soil is currently being removed from site and properly disposed. To date, Colonial has excavated approximately 780 tons of soil for off-site disposal.

In an ongoing effort to update the public of our response efforts and answer questions, Colonial is continuously adding to the FAQ section of our response site and posted additional Q&As today.

Colonial continues to work in cooperation with the North Carolina Department of Environmental Quality (NCDEQ) and Mecklenburg County agencies, as we keep safety and environmental protection at the forefront of our assessment and remediation activities.

According to the plan approved by Mecklenburg County Emergency Management, Huntersville-Concord Road re-opened to all traffic the morning of Monday, August 24, as scheduled.

Ongoing Remediation Efforts

To date, Colonial has excavated approximately 780 tons of soil for off-site disposal, installed more than 100 soil borings as part of the site delineation, installed groundwater monitoring wells and recovery product points, sampled surface water, and collected water samples from 17 residential water wells within a 2,000-feet radius of the release site.

At this time, all residential water wells tested have indicated “non-detect” for gasoline or dissolved-phase gasoline components.

Residential Well Sampling & Monitoring/Recovery Wells

We are currently conducting multiple types of well testing – one for residential wells and the other for borings/monitoring wells.  Soil borings are used as part of our assessment efforts to identify the location of product. Three borings where product was measured, have been converted to temporary product recovery wells.  The recovery wells are part of our ongoing investigatory and remediation activities in the area of the site and will be replaced with fixed recovery wells in the near future.  As an interim measure, vac trucks are being used to remove product.  The assessment is ongoing, and it is anticipated that additional recovery wells will be installed as part of a NCDEQ-approved remediation approach.

Colonial will continue to sample residential water wells within the 1,500-feet radius of the release site, under the direction of the NCDEQ, and will communicate results directly with these landowners. Results from the initial residential water well sampling are being hand delivered to these residents, and we have also shared these results with the NCDEQ.

Community Meeting

Colonial has also confirmed its participation in the August 27 Community Meeting in Huntersville. Greg Glaze, Colonial Pipeline Southeast District Director of Operations and Incident Commander for the SR2448 Response, will join the meeting remotely on behalf of Colonial due to COVID-19 and Colonial’s response to Hurricane Laura.

Rest assured, we have been in the Huntersville Community for more than fifty years and remain committed to our path of environmental remediation and keeping stakeholders informed.

According to the plan approved by Mecklenburg County Emergency Management, Huntersville-Concord Road re-opened to all traffic the morning of Monday, August 24, as scheduled. The road had been closed as part of Colonial Pipeline’s repair and remediation response, following a product release on Colonial’s gasoline pipeline near Huntersville-Concord Road between Lawther Road and Asbury Chapel Road.

Colonial Pipeline continues to work on site remediation while remaining focused on our key priorities — protecting the safety of people and the environment.

Colonial Pipeline continues to work on site remediation while remaining focused on our key priorities — protecting the safety of people and the environment.

On Friday, August 21, Huntersville Mayor John Aneralla conducted a Q&A session with experts from Mecklenburg County Emergency Management, North Carolina Department of Environmental Quality (NCDEQ) and Colonial Pipeline. Questions were submitted by residents to the Mayor’s office or Colonial Pipeline. The video can be viewed below as part of the ongoing communications efforts to keep residents informed.

Huntersville-Concord Road is scheduled to reopen on Monday, August 24. Until the re-opening, the temporary traffic detour around the work site via Glendale Drive, Ramah Church Road and Hiwassee Road remains in effect.

Work teams continue to conduct ongoing environmental monitoring under the guidance of the NCDEQ.  Colonial will remain in the community as long as necessary to sample and test wells within a 2,000-foot radius of the product release, which exceeds the 1,500-foot requirement by NCDEQ. To date, tests have been conducted on 16 wells and no petroleum constituents have been detected. Colonial is sharing results with individual landowners. Colonial has also delivered more than 500 letters to residents near the release site, and responded to numerous phone calls, emails and web form submissions to keep residents updated on site remediation work.

We continue to provide updates through our response website at https://sr2448.colonialresponse.com   In response to inquiries from residents, we have updated the FAQ portion of the site with additional information. Residents are welcome to submit questions to Colonial through the site, and a Colonial representative will respond.

Colonial appreciates the ongoing support and open line of communication with local, state and federal agencies, including the Huntersville Fire and Police Departments, the City of Huntersville, Charlotte-Mecklenburg Stormwater Services, Charlotte Water, Charlotte-Mecklenburg Emergency Management, Mecklenburg Public Health, Mecklenburg County Parks & Recreation, the North Carolina Department of Environmental Quality, the North Carolina Department of Public Safety, the North Carolina Emergency Management, and the U.S. Environmental Protection Agency Region IV.

We will continue to work together to ensure public safety and protection of the local environment.

The following summarizes and updates key response activities at this time:

• The leak is stopped and the vast majority of the release has been recovered, with recovery continuing.
• The pipeline has been restarted in accordance with Colonial’s operating procedures.
• Colonial continues to operate in an Incident Command System (ICS) to ensure a well-managed response, in conjunction with the support and collaboration from local response partners.
• A consistent open line of communication continues with local, state and federal agencies, including the Huntersville Fire and Police Departments, the City of Huntersville, Charlotte-Mecklenburg Stormwater Services, Charlotte Water, Charlotte-Mecklenburg Emergency Management, Mecklenburg Public Health, Mecklenburg County Parks & Recreation, the North Carolina Department of Environmental Quality, the North Carolina Department of Public Safety, the North Carolina Emergency Management, and the U.S. Environmental Protection Agency Region IV.
• We are sharing environmental testing results with the United States Environmental Protection Agency, NC Department of Environmental Quality, and Mecklenburg County.
• Mecklenburg County Public Health has been updated on the situation and has stated they do not believe there is any threat to potable drinking water wells.
• Colonial has successfully implemented proactive measures to protect the closest surface waters, the North Prong of Clark Creek. These are precautionary measures and we continue to monitor the situation closely as we work with local and state resources. The creek is currently unaffected and is being closely monitored.
• Colonial continues to reach out to local landowners to provide information on our response efforts.

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UPDATE #6: Colonial Pipeline – SR2448 Response August 19, 2020 6:58PM

As of approximately 6 p.m., August 19, 2020, the pipeline has been repaired.

Colonial appreciates the patience of the community, and we assure you that our priorities — the safety of people and protection of the environment — remain the same as we move into ongoing monitoring and remediation.

Our ongoing environmental monitoring and remediation efforts will be conducted under the guidance of NCDEQ. Colonial will continue to sample and test wells within a 2,000-foot radius of the product release, and individual results will be shared with landowners.

Colonial has also been monitoring air quality around the site since the release and all results indicate air quality is safe for the public.  We are also actively removing soil that was impacted by the spill for proper disposal.

Colonial remains committed to communicating with concerned citizens, local leaders and regulatory agencies. We continue to provide updates through our response website at https://sr2448.colonialresponse.com.  Residents are welcome to submit questions to Colonial through the site, and a Colonial representative will respond.

Colonial will work with the City of Huntersville and the North Carolina Department of Transportation to re-open Huntersville-Concord Road as quickly as possible.  At this time, a section of the road remains closed as we allow crews continued safe access to the site.  We will update the community as more information becomes available.

A temporary traffic detour around the work site via Glendale Drive, Ramah Church Road and Hiwassee Road remains in effect. Colonial is working with local residents to maintain access to residences impacted by the road closure.

Colonial appreciates the ongoing support of the Huntersville Fire Department, the Huntersville Police Department, the City of Huntersville, Mecklenburg County, and other response partners as we work together to ensure public safety and protection of the local environment.

The following summarizes and updates key response activities at this time:

• The leak was stopped and the vast majority of the release has been recovered, with recovery continuing.
• The pipeline will be restarted in accordance with Colonial’s operating procedures over the next several hours.
• Colonial continues to operate in an Incident Command System (ICS) to ensure a well-managed response, in conjunction with the support and collaboration from local response partners.
• A consistent open line of communication continues with local, state and federal agencies including the Huntersville Fire and Police Departments, the City of Huntersville, Charlotte-Mecklenburg Stormwater Services, Charlotte Water, Charlotte-Mecklenburg Emergency Management, Mecklenburg Public Health, the North Carolina Department of Environmental Quality, the North Carolina Department of Public Safety, the North Carolina Emergency Management, and the U.S. Environmental Protection Agency Region IV.
• We are sharing environmental testing results with the United States Environmental Protection Agency, NC Department of Environmental Quality, and Mecklenburg County.
• Mecklenburg County Public Health has been updated on the situation and has stated they do not believe there is any threat to potable drinking water wells.
• Colonial has successfully implemented proactive measures to protect the closest surface waters, the North Prong of Clark Creek. These are precautionary measures and we continue to monitor the situation closely as we work with local and state resources. The creek is currently unaffected and is being closely monitored.
• Colonial continues to reach out to local landowners to provide information on our response efforts.

About Colonial Pipeline:  Colonial Pipeline Company, founded in 1962, connects refineries ­– primarily located in the Gulf Coast ­– with customers and markets throughout the Southern and Eastern United States through a pipeline system that spans more than 5,500 miles. The company delivers refined petroleum products such as gasoline, diesel, jet fuel, home heating oil, and fuel for the U.S. Military.  Colonial is committed to safety and environmental stewardship across its operations.  More information about Colonial is available at www.colpipe.com.

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